We strive to have the evaluations completed with-in 24-48 hrs of our receipt of the drive. The time required for the evaluation is dependent upon the problems encountered.
Though we maintain an extensive inventory of drives & parts, obtaining parts for uncommon drives may add to the length of time required for the evaluation.
If other technicians have attempted to recover the data using disk utilities and have damaged logical structures, the process may be lengthened.
Imaging alone may take up to 24 hours of computer time with extensive re-tries for badly damaged devices.
If the evaluation is to take longer than the standard 48 hours, a representative will call to explain the nature and extent of the problem you & keep you apprised of the progress of the evaluation.
Click here to see our service levels.