It is extremely important your hard drive is packaged carefully to avoid any additional damage during shipment. Only your drive is required for data recovery. If we are required to remove a hard drive from the computer an additional charge will apply.
Packaging the Hard Drive
Wrap the hard drive in an anti-static material. If an anti-static bag is not available to you, a freezer bag will suffice. We recommend shipping the drive in its original manufacturer's packaging. If this is not possible, pack the hard drive in a sturdy corrugated cardboard box twice the size of the drive, with heavy foam padding, bubble wrap or other anti-vibration materials. Do not use Styrofoam peanuts as they attract static electricity. Be sure the padding material is at least two inches thick around the drive. If you are shipping a portable hard drive please include the entire enclosure.
Water Damaged Hard Drives
If your drive has suffered water damage, please do not dry it. Enclose the drive along with a damp sponge in a sealed plastic bag to prevent it from drying out. Recovery is more likely if our engineers receive the drive before it has dried.
When recovering from older models, we may need you to send the controller along with the drive. Please remove the controller carefully, enclose in an anti-static material and ship along with the drive.
Please package all other types of media, following the guidelines above for a typical hard drive.
Ship the drive directly to the recovery center nearest you:
1821 Marina Blvd.
San Leandro, CA 94577
21800 Melrose Ave., Suite One
Southfield, MI 48075
7512 E Independence Blvd., Suite 100
Charlotte, NC 28227
We recommend shipping via UPS or Federal Express domestically and DHL internationally, using next day service. If you elect to use another carrier, we suggest using an overnight service.
If you have any special shipping considerations, questions or concerns, please contact our offices at either of the numbers above.