Can I recover my data using Norton or other disk utilities?

While most disk utilities provide excellent preventative maintenance by fixing minor problems, they can render data unrecoverable in the event of extreme corruption. Follow these tips to help ensure your drive and data safety:

Save an "undo" file (a record of the changes the utility has made to your drive), in the event it does not correct your problem. By sending this file along with your drive to us, you help ensure recovery of your data.

DO NOT use a utility program if it does not allow you to save an "undo" file of the repairs it makes. If your drive makes any unusual noises, DO NOT attempt to use any type of utility software.Damaging sounds include clicking, buzzing or scraping. Unusual sounds are indicative of a damaged head mechanism or a head crash. Shut down the computer to avoid further damage to the drive and its data. Send your drive to us for professional recovery in our Cleanroom environment.